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Pahang State Secretariat's vision is to become a world class organization in the delivery of services by the year 2020 by adopting a continuous improvement to ensure customer satisfaction. We ensure that services are provided to meet the current needs and demands of our customers.

Accordingly, the complaint is greatly appreciated and always be considered in improving our services. Through your complaint also helps us to measure the achievement of our services to the greater good.

You can make a complaint by:

  • Sistem Complaints Management (SISPAA)

  • Emel

  • Perkhidmatan mySMS

  • Borang Public Complaints

How To Do?

1. Complaint Management System (SISPAA)

Complaints can be made by accessing the url is;

2. Email

Complaints can be submitted online aduansuk email [at]pahang[dot]gov[dot]my & aduan2suk[at]pahang[dot]gov[dot]my

3. mySMS Services

Complaints can be sent by typing PHG COMPLAINT [complaint] SMS to 15888

4. Public Complaint Form

Complaints can be submitted by downloading the Public Complaint Form and send it to the address below: -

Public Relations Section of Corporate Units
Ground Floor, Block C, Wisma Sri Pahang
Pahang State Secretariat
25 503 Kuantan, Pahang Darul Makmur

Acceptance Period Feedback

Your complaint will be responded to within 07 working days.